Swap Payment – Payment applied to wrong customer

Intended Audience: Member Services

1. In the Paid By you will enter 16032, because you are using the money that is sitting on Patrick’s record to fund this transaction
2. Both ID’s need to be in the paid FOR. Separate ID’s with comma only.
3. In the ship to enter both ID’s separated only by a comma with no space
4. The Payment Amount is ZERO (0), because there is no new money entering the system
5. The Payment Reference should mention something about ‘swap payment’
6. Select the Payment type (Apply Credit)
   1. IT IS VERY IMPORTANT TO SET PAYMENT AMOUNT TO ZERO.  NOT SETTING PAYMENT TO ZERO WILL RESULT IN THE SYSTEM SHOWING A NEED TO REFUND THE CUSTOMER 
   2.