Target audience: Member services team When a bookstore order for a physical product has been placed, the shipment fulfillment process...
Audience: Customer Service In this example, the individual had the credit and requested it be moved to the institution: Then...
Target audience: Financial Services Team There may be times a credit card refund (Refund by Transaction ID) was completed but...
Intended Audience: Customer Service When a Zero Cash Reapply swap payment isn’t completed correctly, it can create an incorrect invoice...
There may be occasions when a voucher payment needs to be cancelled. The best course of action is to delete...
Intended audience: Member service team A bookstore order can be created in the back office for any available product. Create...
There are times when a payment will need to be partially refunded. This may be required to apply a scholarship...
There may be an occasion when a credit that has been applied to an account needs to be reversed. Navigate...
Intended Audience: Member Services
Intended Audience: Member Services Keyword: apply credit, overpayment, order, invoice
